Retail Account Manager, AUS/NZ

At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.

WHOOP is seeking a Retail Account Manager, Australia & New Zealand to own and grow our retail partnerships across the region. This is a highly cross-functional role that combines commercial account management with hands-on trade marketing execution. You will be responsible for driving the performance of our retail partners—from managing forecasts, purchase orders, inventory, and account plans to developing and executing programs that increase awareness, engagement, and sell-through. You’ll serve as the primary point of contact for key retail partners while collaborating closely with Sales, Marketing, Operations, Finance, and other global teams to grow the WHOOP membership base and strengthen our retail presence across Australia and New Zealand.

RESPONSIBILITIES:

• Own and grow key retail partnerships across Australia and New Zealand, managing day-to-day relationships, commercial performance, forecasts, purchase orders, inventory, assortment, sales reporting, and ongoing account needs.

• Develop account strategies and joint business plans that support sales targets and broader company objectives, using sales performance, market trends, competitor activity, and customer insights to identify risks and growth opportunities.

• Lead regular retailer business reviews and ongoing account touchpoints, partnering with retailers to evaluate performance and execute against opportunities across assortment, merchandising, marketing, training, and sell-through.

• Develop and execute retailer marketing plans and omni-channel activations in partnership with internal Marketing teams, including point-of-sale materials, in-store displays, digital assets, promotional programs, and retail associate training.

• Serve as the regional voice of our retail partners internally, collaborating across Marketing, Operations, Finance, Apparel & Accessories, Legal, and other teams to resolve issues, support launches, and deliver an exceptional WHOOP brand experience.

• Support the continued expansion of the WHOOP retail footprint across Australia and New Zealand by assessing market opportunities, identifying prospective partners, supporting commercial discussions and onboarding, and maintaining visibility into the regional retailer pipeline.

QUALIFICATIONS:

• 5+ years of experience in account management, sales, trade marketing, or a related commercial role, ideally within consumer electronics, sporting goods, health and wellness, or another relevant consumer category.

• Demonstrated experience managing retail or wholesale accounts, with an understanding of the commercial fundamentals that drive successful partnerships, including forecasting, inventory, purchase orders, assortment, and sell-through.

• Experience developing and executing retail marketing programs, including in-store and digital activations, merchandising, promotional campaigns, and/or retail associate training.

• Strong commercial and analytical mindset with the ability to translate sales, account, and market data into clear priorities and actionable growth opportunities.

• Excellent relationship-building, communication, and negotiation skills, with the ability to work effectively with external retail partners and cross-functional internal teams.

• Self-starter who is comfortable operating independently, balancing strategic planning with hands-on execution, and managing multiple priorities in a fast-paced, evolving environment.

• Passion for fitness, health, and technology, with willingness to travel throughout Australia and New Zealand and internationally as needed.

• Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.

*Interested in the role, but don’t meet every...