Senior Cybersecurity Pre-Sales Technical Architect

DescriptionGlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 30 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences.

As a Senior Cybersecurity Pre-Sales Technical Architect, you are the technical voice and strategic partner for our sales organization, driving security-focused business development for professional services and managed security services (MSS) across our target accounts.

Responsibilities

• Build and maintain trusted relationships with security leaders, CISOs, risk officers, and technical decision- makers at target and existing accounts

• Identify and drive expansion opportunities for professional services and managed security services (MSS) within existing and target accounts

• Design and architect comprehensive security solutions across professional services (assessments, penetration testing, compliance audits) and managed security services delivery models

• Engage customers as a trusted advisor to understand security challenges, compliance requirements, risk posture, and business objectives; translate these into compelling technical solutions and value propositions

• Collaborate with professional services, MSS delivery teams, and solution partners to develop market-driven security services offerings and tailor solutions to customer environments

• Scope and articulate defined requirements, proposed solutions, and value propositions into detailed Statements of Work (SOWs), technical architecture blueprints, and RFP responses

• Present and articulate security solutions and value propositions to diverse stakeholders—technical teams, business executives, and C-suite—with clarity and business acumen

• Maintain deep knowledge of the security landscape, threat environment, regulatory frameworks, and vendor ecosystem to inform customer discussions and internal strategy

• Stay current with security trends, threat intelligence, regulatory changes, and vendor offerings; provide market insights to sales and delivery teams to inform strategy and customer engagement

• Develop business cases and financial models for security investments (ROI, TCO, risk mitigation value); help customers justify security spending to leadership

• Serve as the voice of customer, providing market feedback to product and delivery teams to inform service development, identify gaps, and drive continuous improvement

• Drive cross-functional collaboration between sales, delivery (professional services and MSS), offering management, and marketing to develop and deliver market-driven security solutions and services

Requirements

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related discipline with a focus or major in cybersecurity/information security - MUST HAVE

• Minimum 5 years of hands-on IT and cybersecurity experience, with at least 2 years in technical pre-sales, solution architecture, or presales engineering - MUST HAVE

• Proven experience in customer-facing roles; comfortable presenting technical and business solutions to all organizational levels, including executives - MUST HAVE

• Working experience with a Managed Security Services provider (MSSP) or familiarity with Security Operations Center (SOC) operations and 24/7 security monitoring - MUST HAVE

• Technical knowledge and experience demonstrating security technology for SIEM, SOAR and MDR in customer pre-sales engagements - MUST HAVE

• Technical knowledge of security technologies across multiple domains: firewalls, intrusion prevention/detection, DLP, cloud security, endpoint protection, and familiarity with vendor ecosystem (Palo Alto Networks, Checkpoint, Cisco, IBM, Splunk, Fortinet, etc.) - MUST HAVE

• St...