Senior Director, Data Science & Machine Learning

Department: Technology

Reports to: AVP, DataTravel: ~10%

Salary Range: $140,000 - $180,000Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Position Overview:

The Senior Director, Data Science & Machine Learning provides strategic and technical leadership for Vibrant's Data Science, Machine Learning, and Artificial Intelligence function. Reporting to the Assistant Vice President, Data, this role is responsible for establishing and leading the organization's data science capabilities in support of the 988 Suicide & Crisis Lifeline, H2H (Here 2 Help), Community Programs, and enterprise initiatives. The Senior Director oversees the development of data science strategy, applied research, machine learning engineering standards, and AI governance while ensuring analytical solutions are operationally effective, compliant with applicable regulations, and aligned with organizational priorities. This position serves as the senior technical leader for data science and machine learning, providing direction for team development, cross-functional collaboration, and the responsible implementation of AI-enabled solutions.

Duties/Responsibilities:

• Define and execute Vibrant's multi-year data science, machine learning, and AI strategy and roadmap in partnership with Technology leadership.

• Lead and grow the organization's data science and machine learning function, providing mentorship, technical leadership, and career development for team members.

• Translate organizational priorities into a structured applied research and delivery portfolio with measurable outcomes supporting 988 Lifeline, H2H, Community Programs, and enterprise initiatives.

• Advise executive leadership on emerging AI technologies, strategic opportunities, and build-versus-buy decisions.

• Represent Vibrant's data science and AI capabilities with executive stakeholders, federal partners, vendors, and external organizations.

• Establish and maintain technical standards for machine learning development, validation methodologies, code quality, documentation, reproducibility, and engineering best practices.

• Coach and mentor data scientists, analysts, and engineers through code reviews, technical guidance, and structured learning opportunities.

• Recruit, onboard, and retain high-performing data science and AI talent while defining organizational structure and future hiring strategy.

• Foster a culture grounded in scientific rigor, innovation, responsible AI, collaboration, and continuous improvement.

• Lead applied research initiatives that translate analytical findings into actionable recommendations and production-ready machine learning solutions.

• Design and oversee advanced quantitative research, program evaluation, and statistical modeling supporting organizational and federal reporting requirements.

• Develop and maintain outcome measurement frameworks that evaluate service quality, client outcomes, and operational performance.

• Oversee development, deployment, and monitoring of NLP and machine learning models supporting crisis services, including call summarization, sentiment analysis, quality assurance, risk detection, and routing optimization.

• Partner with engineering teams to ensure machine learning models are deployed within secure, HIPAA-compliant infrastructure and monitored throughout the model lifecycle.

• Ensure all production AI and machine learning systems meet governance, validation, documentation, audit, and regulatory requirements.

• Serve as the senior technical representative within Data Governance and Responsible AI governance forums,...