Senior Manager, Content & Operations, Global Customer Advocacy

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role

We are looking for a Senior Manager, Content & Operations, Global Customer Advocacy to join our team. This is a Remote (Americas) role, reporting to the Senior Director, Global Customer Advocacy. The Senior Manager, Content & Operations will drive the scale and impact of Global Customer Advocacy through AI-powered innovation, strategic content development, and third-party customer validation. This role will lead the adoption and optimization of AI-driven solutions, amplify customer proof points across cross-functional workflows, and strengthen Zscaler’s market credibility through customer reviews and analyst engagement. By connecting customer advocacy to key business priorities, this individual will accelerate operational efficiency, influence buyer decisions, and maximize the business impact of customer storytelling.

What you’ll do (Role Expectations)

• Drive AI-powered customer advocacy by leading the adoption, integration, and continuous optimization of the Customer Story Agent, embedding customer proof points into cross-functional workflows to increase accessibility, utilization, and operational efficiency

• Accelerate AI adoption and measure business impact by executing global enablement initiatives, establishing an AI impact measurement framework, and tracking productivity gains and business outcomes

• Develop strategic customer content aligned with core solution priorities, partnering with cross-functional marketing teams to fuel integrated campaigns and amplify high-impact customer success stories

• Strengthen third-party customer validation by leading the Gartner Peer Insights strategy, establishing an always-on review recruitment program, and integrating customer feedback into marketing content to support competitive positioning and AI-driven search visibility

• Support strategic analyst engagement by partnering with Analyst Relations and regional advocacy teams to fulfill customer reference requests for major industry evaluations and facilitate customer participation in key industry events

Who You Are (Success Profile)

• You are driven by innovation, bringing curiosity and technological fluency to solve complex challenges and uncover scalable, AI-powered solutions.

• You act like an owner with a bias for action, taking full accountability for outcomes and navigating seamlessly between high-level advocacy strategy and hands-on operational execution.

• You are data-driven, relying on rigorous analytics and measurable evidence to make sound decisions, optimize workflows, and demonstrate tangible business value.

• You are a high-trust collaborator who communicates with clarity and respect, embracing feedback and partnering across cross-functional teams to achieve shared organizational goals.

• You think at scale, connecting daily operational efforts to overarching business objectives and designing durable processes built...