Senior Manager, Whole Loan Trading & First-Line Model Governance

About Upstart

At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.

We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City, you’ll have the support to work in the way that works best for you.

If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.

The Team Upstart’s Secured Lending organization is building the first-line risk and control infrastructure that will support the next stage of growth across home equity line of credit, auto direct, and auto indirect dealer products. The team helps ensure secured lending products operate with clear governance, durable controls, high-quality execution, and readiness for bank partner and regulatory review.

Whole Loan Trading & First-Line Model Governance is responsible for monitoring portfolio-wide trends across loan salability, asset quality, and model performance. This function looks across the portfolio over time — tracking performance against investor and bank partner thresholds, interpreting model execution patterns, identifying systemic risk, and escalating findings before they become repurchase events, partner concerns, or examination issues.

As the Senior Manager, Whole Loan Trading & First-Line Model Governance at Upstart, you will own this function end-to-end, reporting directly to the Head of Secured Lending. You will lead a small team of analysts and partner closely with Credit Risk, Capital Markets, Model Risk Management, Product, Engineering, Compliance, Legal, Operations, and bank partners to establish the methodology, monitoring cadence, governance materials, and reporting routines that keep Upstart’s secured lending portfolio within risk appetite and exam-ready.

How you'll make an impact

• Lead the secured lending asset quality and loan salability function across home equity line of credit, auto direct, and auto indirect dealer channels, setting the review methodology, operating cadence, reporting standards, and escalation routines for a small team of asset quality analysts.

• Monitor portfolio-level salability risk across secured lending channels — tracking eligibility adherence trends, defect patterns, collateral documentation quality, and exception concentrations; escalate repurchase and put-back risk to Capital Markets and bank partners before they affect loan sale execution or partner commitments.

• Monitor asset quality and portfolio performance indicators tied to salability, including early payment defaults, delinquency, loss severity, prepayment, non-performing loan trends, exception patterns, and threshold breaches.

• Evaluate origination and channel quality across secured lending programs, including collateral documentation completeness, lien perfection, overri...