Senior Partner AI Enablement Manager

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the role:

As the Senior Partner AI Enablement Manager, you’ll be responsible for building a world-class AI Receptionist partner ecosystem that drives revenue and successful customer outcomes by equipping our partners with the tools, skills, and confidence needed to position, sell, and deliver Cresta AI Receptionist effectively. You’ll own the strategy, roadmap, and execution for AI Receptionist partner enablement, operating with a high degree of autonomy and direct visibility with Partner Leadership.

You’ll work closely with Partner Leadership, Sales, Marketing, Product, and Engineering teams to design and deliver enablement programs that accelerate partner ramp, reinforce Cresta’s value throughout the partner motion, and ensure partners are set up to consistently execute high-quality customer engagements. Your focus will be on building an enablement program targeted at activating strategic technology partners on the Cresta AI Receptionist product.

The ideal candidate brings expertise in enablement program building for live facilitation (virtual and in-person) and scalable self-service enablement delivered through modern learning platforms. Success in this role means creating a program that allows partners to onboard faster and be better equipped to confidently position and execute with Cresta. By partnering closely with Product and Engineering, you will ensure partners stay aligned with evolving AI Receptionist capabilities and are equipped to confidently position, implement, and scale Cresta solutions.

Key Responsibilities Program Ownership and Strategy

• Own the AI Receptionist partner enablement strategy, roadmap, and success metrics

• Own, configure, and continuously optimize our learning platform to scale enablement across partner types

• Partner with partner pre-sales to build the go-to-market motion, including demos, platform customization, and partner-specific messaging

• Serve as the AI Receptionist subject matter expert for internal teams and partners in direct and partner sales motions, on behalf of the partner team

Partner Onboarding and Enablement

• Define and own the partner onboarding and enablement strategy, from first-touch ramp through certification

• Serve as the partner-facing authority on AI Receptionist and define the enablement programs that help partners position, implement, and support deployments

• Deliver scalable partner readiness programs through live workshops, certifications, self-service learning, and practitioner enablement

• Work closely with Partner Leadership to ensure enablement programs support broader partner objectives, drive measurable outcomes, and reinforce Cresta’s GTM strategy

Enablement Measurement and Optimization

• Track and report on partner readiness, certification attainment, partner engagement, and contribution to partner-sourced and partner-influenced pipeline

• Use data and direct feedback from internal stakehold...