Senior Sales Engineer - AI Agents (DACH)

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Join the recognized leader in AI-first CXNiCE Cognigy is building the Agentic AI Workforce of the future for enterprise customer service — named a Leader in the Forrester Wave™ 2026 and a three-time Leader in the Gartner® Magic Quadrant™. We already power AI Agents for 1,250+ brands worldwide, and with NiCE investing heavily in AI, the opportunity ahead of us has never been bigger.

Germany is already one of our strongest markets — and we're just getting started. We're looking for a seasoned, senior presales professional to help us win the most complex enterprise deals and drive our expansion into Switzerland, the Eastern European markets and beyond.

So, What's the role all about?As a senior member of our DACH presales team, you'll be the trusted technical advisor on our most strategic and complex enterprise opportunities. This is not a junior demo role — it's a position for a tenured consultant who can own the technical narrative in front of enterprise buyers, navigate sophisticated stakeholder landscapes, and shape solutions that close seven-figure deals.

Beyond the deal cycle, you'll be a visible voice for NiCE Cognigy in the market — representing us through thought leadership at customer and marketing events, and helping drive awareness across the region.

How will you make an impact?

• Partner with the sales team to plan, prepare and execute on complex, strategic enterprise deals across DACH and expansion markets.

• Lead discovery calls and technical deep dives with enterprise stakeholders, uncovering pain points and business requirements.

• Create and deliver powerful, customized product demonstrations and presentations that resonate with both technical and business audiences.

• Design and recommend solutions tailored to customer needs, articulating the capabilities and value proposition of NiCE Cognigy.

• Run and support POCs/POVs that prove value in real enterprise environments.

• Be a visible voice for NiCE Cognigy in the market — representing us through thought leadership at customer events, webinars, trade shows and marketing activities to build awareness.

• Stay ahead of the competitive landscape and deliver credible technical comparisons against other AI Agent and agentic AI platforms.

• Collaborate with product and other internal teams to feed back customer requirements and deliver internal enablement.

Have you got what it takes?

Senior Presales / Sales Engineering Expertise: A tenured track record in presales, sales engineering, or solution consulting — ideally managing complex enterprise deals end to end.

Enterprise Software Proficiency: Deep background in the enterprise software space, particularly contact center (CCaaS) or automation technologies.

AI Agents & Generative AI Experience: Hands-on experience presenting AI Agents, agentic AI, conversational and generative AI technologies.

AI-Native Way of Working: You actively use LLMs and AI tools in your daily work to move faster and build better. Whether it's agentic coding assistants like Claude Code, Cursor, or GitHub Copilot, AI app builders like v0, Lovable or Replit Agent, or general assistants like Claude and ChatGPT, you know how to put these tools to work — "vibe coding" tailored demo environments, prototyping integrations, and accelerating POCs that wow customers.

Programming Skills: JavaScript programming/scripting experience essential; Java, Python or similar is a plus.

Contact Center Knowledge: Understanding of contact center technology (SIP, SBCs, ACD, ASR, TTS, etc.) and experience with conversation, IVR or chatbot design.

Thought Leadership & Presence: A confident, engaging presenter comfort...