Senior Technical Account Manager

About Airship

Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more.

Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships.

We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day.

To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn.

About the Role You’ll be a trusted technical advisor and advocate for some of Airship’s largest and most complex enterprise clients. With deep knowledge of our platform and the digital marketing landscape, you’ll guide clients through advanced integrations, provide strategic insights, and help them get the most out of Airship’s technology. You’re a natural problem-solver who thrives on complex challenges, enjoys mentoring others, and knows how to communicate technical concepts to any audience, from developers to the C-suite.

What You'll Do*

• Serve as the primary technical point of contact for a portfolio of strategic, high-value enterprise clients

• Own and manage critical customer escalations, ensuring rapid resolution and clear communication with all stakeholders

• Drive strategic technical account planning and lead regular business reviews with clients

• Provide expert guidance on complex product integrations, architectural best practices, and system optimization

• Act as a liaison between clients and Airship’s Product and Engineering teams, advocating for features and solutions that address enterprise-level needs

• Mentor and coach other Technical Account Managers, sharing your expertise and helping to onboard new team members

• Collaborate with Solutions leadership to identify opportunities for expanding Airship’s footprint within client organizations

• Author advanced documentation, best practice guides, and technical content to enhance the customer experience

• Contribute to the development and implementation of Technical Account Management policies and procedures

• Use AI tools to drive efficiencies, automate processes, and anticipate customer needs, helping your clients stay ahead of the curve

*Duties and responsibilities described are not a comprehensive list, and additional tasks may be assigned from time to time; or the scope of the job may change as necessitated by business demands. Responsibilities may be amended at any time at the sole discretion of the Employer.

What We're Looking For

• 7+ years of technical, client-facing experience working with enterprise accounts

• Advanced ability to read and write code in Python, Java, Swift, or a similar object-oriented language

• Strong knowledge of APIs and complex system integrations

• Familiarity with Linux and/or Mac OS X command line

• Comfort working with iOS and Android mobile platforms and their development tools

• Experience in digital marketing solutions (mobile, web analytics, optimization, email, SMS) and SaaS environments

• A track record of success mentoring and supporting team members

• Proven ability to build relationships with a wide range of stakeholders, including marketers, technical architects, and executive leadership

• Excellent written and verbal communication skills, with the ability...