Senior Technical Customer Support Engineer - Japan

We are hiring for this role in Japan. Your exact location within the country does not matter as the role is not office-based, but we do have an office in Shibuya, Tokyo. Being locared in Tokyo is preferred but not required.

What you will be doing:

We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. We hope to find you ready to take on a large variety of tasks related to our customers locally in Japan, as well as more regionally across APJ and EMEA. This is a customer-facing role that will include some onsite customer visits in Japan.  You will be owning a wide variety of tasks: from support tickets to community support, helping with both pre- and post-sales customer activities, partnering with our Go To Market team on deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse. This is a great opportunity for someone ready to roll up their sleeves and help us expand our regional presence in Japan!

Examples of projects you might contribute to:

• Work closely with the Support Services team, Engineering, and Product Management to help define functionality required by users and customers

• Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training

• Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers

And of course:

• You will deliver excellent customer service as a front-line engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreement ("SLA") on technical cases that are opened via a ticketing system, email, Slack, and/or phone

• You will build strong, trusted relationships with colleagues, customers, and partners

What you will bring along:

• Prior experience within a technical support organization

• Technical breadth and depth in relevant subjects, for example: ClickHouse DBMS or similar OLAP or SQL databases, experience with Cloud/SaaS platforms, Linux/Unix experience, experience with Kubernetes and containers, System or Network Administration experience

• Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment

• Strong written and verbal communication skills in both Japanese and English

• Experience in a customer-facing role that entailed pre- and post-sales support, solution or sales engineering, consulting, and/or training

• A mindset of teamwork, global engagement, empathy, and solving challenging problems

• A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the planet

• Self-driven, curious, and eager to continuously learn and grow

Bonus points:

• Demonstrated success in collaborating with software developers, product managers, account representatives, and a user Community to deliver an amazing user and customer experience

• Passion for applying open-source software technology to massive data sets in order to solve complex questions and improve the world in which we live

Perks- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.

• Healthcare - Employer contributions towards your healthcare.

• Equity in the company - Every new team member who joins our company receives stock options.

• Time off - Flexible time off in the US, generous entitlement in other countries.

• A USD$500 Home office setup if you’re a remote employee.

• Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.

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