Solutions Engineer – AWS & Cisco Contact Centre Solutions

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale. Headquartered in Singapore, Toku supports customers across APAC and beyond, with a growing footprint across global markets.

This role sits within the Activeo business unit and focuses on pre-sales solution engineering for cloud contact centre opportunities across AWS and Cisco technologies. You will work closely with sales teams and customers to design solutions, build tailored demos, respond to RFPs, and support technical discussions throughout the sales cycle. The role combines strong technical foundations with customer-facing communication and presentation skills. You will be a great fit for this role if you enjoy translating complex technology into practical customer outcomes and thrive in a fast-moving, high-growth environment.

RequirementsWhat you will be doing

• Pre-sales solution engineering: Support and lead pre-sales activities for contact centre opportunities built on Amazon Connect and Cisco contact centre technologies.

• Customer engagement: Work closely with sales teams and customers to understand business requirements, position solutions effectively, and support opportunities throughout the sales cycle.

• Solution demonstrations: Design, configure, customise, and deliver compelling product demonstrations and proof-of-concept environments tailored to customer use cases.

• RFPs and technical proposals: Contribute to Requests for Proposal (RFPs), Requests for Information (RFIs), tenders, scope of work documentation, and professional services effort estimation.

• Technical consulting: Present and articulate contact centre solutions, technical concepts, and product capabilities to both technical and non-technical stakeholders.

• AWS Contact Centre technologies: Build and demonstrate Amazon Connect solutions and related AI-driven customer engagement features including Amazon Lex, Contact Lens, and Bedrock.

• Cisco Contact Centre solutions: Support Cisco contact centre opportunities involving technologies such as Webex Contact Center (WxCC), Unified Contact Center Enterprise (UCCE), and Unified Contact Center Express (UCCX).

• Demo customisation and configuration: Perform hands-on technical configuration and lightweight implementation work required to customise demos and showcase customer-specific workflows.

• Sales collaboration: Partner closely with account managers and sales teams to help progress opportunities, support customer discussions, and position solutions effectively.

• Customer relationship management: Build credibility and trusted relationships with customer stakeholders during the pre-sales engagement process.

• Continuous learning and growth: Stay up to date with developments in Contact Centre as a Service (CCaaS), AI-powered customer engagement technologies, and evolving cloud contact centre trends.

We’d love to hear from you if you have

• Pre-sales experience: Practical experience in a pre-sales, solutions engineering, solution consulting, or customer-facing technical role within cloud communications, contact centre, or related technology environments.

• Contact centre technologies: Experience with Amazon Connect, Cisco contact centre technologies, or similar CCaaS platforms.

• AWS technologies: Hands-on experience with Amazon Connect and related technologies such as Amazon Lex, Contact Lens, and Bedrock.

• Cisco technologies: Experience with Cisco Webex Contact Center (WxCC), UCCE, UCCX, or similar Cisco contact centre technolo...