Sr. Customer Success Strategy Manager, New Products

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

Role Summary This role owns new product adoption as a company metric across Samsara's post-sale organization. It exists to proactively integrate every new product into post-sale processes — reviewing adoption data, developing and executing strategies to close adoption gaps, and reading out results — by driving action across the cross-functional teams that already touch post-sale customers today: Scaled Implementation & Success, Enterprise Implementation & Success, Customer Education, Partnerships, and Lifecycle Marketing.

This is an individual-contributor role built for someone who can execute directly, not just delegate. The person in this seat needs to personally drive work forward — running analysis, building plans, and closing gaps themselves — in addition to coordinating action across teams that don't report into this role.

Key Responsibilities Integrate new products into post-sale processes

Proactively build the process for embedding every new product into existing post-sale workflows as it ships — sponsorship, enablement, and defined success metrics — so no new product launches into a vacuum. Partner with Product/R&D early in the launch cycle so adoption is designed for up front, not addressed after the fact.

Diagnose and close adoption gaps

Review adoption data on an ongoing basis to identify where, and why, customers aren't adopting new products. Develop strategies to close identified adoption gaps, and personally execute against those strategies rather than only assigning them to others. Run a standing cross-functional cadence with Scaled Implementation & Success, Enterprise Implementation & Success, Customer Education, Partnerships, and Lifecycle Marketing to turn adoption data into agreed, tracked action.

Drive execution across teams without direct authority

Influence and coordinate action across the five post-sale teams above, none of which report into this role, using shared data, a standing cadence, and escalation through the VP of Customer Success when needed. Build and maintain relationships with leaders across each function to keep adoption a shared, prioritized outcome rather than a side project.

What Success Looks Like

Every new product has a defined post-sale adoption plan in place at or before general availability. Adoption metrics exist, are trusted, and are reviewed on a standing cadence. Adoption gaps are identified and closed measurably faster than today's reactive baseline. Cross-functional teams treat adoption as a shared, prioritized outcome rather than an unowned byproduct.

Qualifications

8+ years of experience in an internal-facing role (Strategy & Operations, Business Operations, Program/Project Management, or similar), with a proven track record of driving results on cross-functional initiatives without formal authority over the teams involved. Strong understanding of post-sale, customer-facing functions (implementation, customer success, customer education,...