Sr. Support Engineer

About Rimini Street, Inc.Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

Position Summary Sr. Support Engineer, SAP Hana/Basis Position Summary

The role of theSr. Support Engineer, SAP Hana/Basisis to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching,troubleshootingandsupporting ofmultiple Client Architectures, and implementations for our global clients who use 4.x, ECC and HANA environments. The role of the Sr. Support Engineer SAP S4 HANA / Basis requires theexpertiseand skills to diagnose serious issues, then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments.

Essential Duties & Responsibilities 

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.

• Work closely with customerson a daily basisto understand their needs, support businesschangeand delivera consistentlyhigh-quality customer experience.

• Provide remote-based functional support & training for your specialist SAP modules.

• Support client customizations, sharing implementation and bestpracticesadvice.

• Develop application break fixes for critical product defects.

• Create scripts toidentify, analyzeand correct data issues.

• Manage one or more key assigned accounts as a technical/functional advisor.

• Provide hands-onassistance using proprietary tools in a test environment or via remote client connectivity.

• Beapro-activecontributor to a support organization which is running24x7x365,this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours.

• Collaborate with team members in a virtual team environment to extend field experience to different client situations.

• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improvethe clientexperience.

Additional Duties & Responsibilities

• Other job-related duties and responsibilities may be assigned from time to time.

Experience

• 10+ years relevant all-round SAP experience particularly with SAP S4 HANA / Basis.

• Working knowledge as a system administrator with at least two of the following: Linux, Solaris, AIX,HP-UXor Windows.

• Working knowledge of databases such as Oracle/MS-SQL/DB2/Sybase/SAP HANA.

• Expertisein SAP HANA in-Memory Platform core technology, including architecture, landscape design, installation, upgrades, performance tuning, and system migration.

• A track recordof successful roles in several SAP implementation or upgrade projects.

• Deep working knowledge and understanding of supporting business processes.

• Knowledge of architecture, implementation, a...