Staff, Product Manager - Identity

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join the team as Twilio’s next Staff Product Manager, where you'll shape the next generation of identity products.

About the job

As a Staff Product Manager you will help scale Twilio’s core identity product delivering secure, developer-first identity experiences. You’ll build products that power authentication, authorization, and emerging agentic and non-human identity use cases. You’ll partner closely with product and engineering leadership to design and deliver high-impact customer-facing features. This is a rare chance to operate like a startup within Twilio: you’ll work in a high-ownership environment with startup speed, backed by Twilio’s reach and scale.

Responsibilities

In this role, you’ll:

• Design product capabilities for Identity platform on Twilio—building new products that help our customers’ secure their applications for both agentic and human identity use cases.

• Partner with Product and Engineering leadership to set direction, translate customer needs into product capabilities, and build the roadmap to deliver on these capabilities.

• Collaborate across Twilio teams to align on product direction and unblock cross-team initiatives.

• Operate with deep product ownership: author PRFAQs, product requirement docs, collaborate closely with engineering and design to bring these ideas to life, and enable our go-to-market teams to help our customs solve their challenges leveraging our products.

• Build in ambiguity—break down complex problems, make pragmatic tradeoffs, and design developer experiences that delight our customers.

• Be the voice of the customer in every conversation and decision, and ensure we build world class products that our customers value.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years experience in product management or 2+ years in product management and 3+ years in an engineering role

• Experience in building deeply technical products and/or products for developers.

• Bachelor in Computer Science, Engineering, or equivalent practical experience required.

• Strong technical, analytical, and UI/UX design understanding.

• Excellent written and verbal communication skills.

Desired:

• Experience in identity and access management.

• Experience building developer tools or SDKs

• Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and op...