Strategic Account Manger

Position Overview

*REMOTE WITHIN CANADA*

The Strategic Account Manager (SAM) is responsible for developing and managing long-term, value-driven relationships with Friedman Corporation’s customer base and strategic prospects. This role serves as a trusted advisor, aligning customer goals with Friedman’s products, services, and professional services offerings to drive retention, expansion, and overall customer success.

The Strategic Account Manager works cross-functionally with Professional Services, Sales & Marketing, Research & Development, and Portfolio Support teams to ensure customer satisfaction, successful adoption, and ongoing value realization.

Key Responsibilities

*Customer & Account Management*

• Establish and maintain strong working relationships with assigned strategic customers and key prospects

• Act as the primary point of contact for customer engagement, communication, and escalation

• Understand customer business objectives and align Friedman solutions accordingly

*Revenue Growth & Retention*

• Manage and regularly communicate the Professional Services pipeline

• Oversee contract renewals and identify expansion and upsell opportunities

• Support sales efforts by identifying new opportunities within existing accounts and net-new out reach

*Cross-Functional Collaboration*

• Partner closely with Professional Services, Sales & Marketing, R&D, and Portfolio Support teams

• Coordinate internal resources to ensure successful delivery, onboarding, and ongoing support

• Build relationships with key internal stakeholders and leadership

*Product & Industry Expertise*

• Develop a strong understanding of all Friedman Corporation applications and products

• Stay informed on industry trends in distribution, manufacturing, transportation, and warehouse solutions

• Represent Friedman professionally in customer meetings, webinars, and events

*Reporting & Process Adherence*

• Maintain accurate account information, pipeline data, and forecasting

• Follow established internal processes and systems (CRM, time entry, customer tools)

• Participate in regular one-on-ones, performance check-ins, and development discussions

Qualifications

*Required*

• 5+ years of experience in account management, strategic sales, or customer success

• Experience working with enterprise or mid-market B2B customers

• Strong communication, relationship-building, and organizational skills

• Ability to manage multiple accounts and priorities effectively

*Preferred*

• Experience in Manufacturing ERP, distribution, manufacturing, or warehouse management software

• Background working with Professional Services organizations

• Familiarity with CRM systems and account forecasting

The max salary range allotted for this position is between $120,000-$135,000 CADOriginally posted on Himalayas