Technical Solutions Consultant - Americas

Hi, I’m John and I’m the Head of Professional Services at Ashby. One of my favorite aspects of Ashby is our operating principle of Continuous Improvement. Coupled with our principle of caring deeply about our customers, we often find ourselves wondering, “How can we deliver a more impactful customer experience?”. That’s why I’m thrilled to be hiring for our new Solutions Consultant function! As a member of our growing Professional Services team (within Ashby’s Customer Success organization), you’ll have the opportunity to ensure customers have the technical support they need to fully optimize their use of Ashby, helping them build deeper integrations and more effective workflows.

About the RoleThis role sits at the intersection of Customer Success, Product, and Support — bridging deep technical acumen with strong customer-facing skills. You’ll serve as a subject matter expert (SME) on complex product areas and integrations, working hands-on with customers via live engagements and expanding our team’s technical delivery capabilities. You’ll bring both product expertise and a consultative mindset, playing a critical role in implementations and integrations.

What you’ll do:- Serve as a post-sales technical SME on complex product integrations, including enterprise identity and access management (IAM), workplace integrations, and custom APIs, supporting both internal teams and customers during implementations, early access product releases, and advanced configurations.

• Lead customer-facing technical engagements, including discovery sessions, best practice consulting, and hands-on configuration of technical workflows.

• Collaborate with Product to surface emerging technical pain points for exploration and stay ahead of new product capabilities that inform our customer engagements.

• Enable our Technical Support team to focus on break/fix issues for existing configurations while you work upstream with customers to design and launch those configurations.

• Execute solutions explored in pre-sales conversations to ensure continuity between customer expectations and delivered outcomes.

• Translate technical depth into scale, converting insights and one-off solutions into documentation, playbooks, tooling, or enablement content for wider reuse when appropriate.

What success looks like:- Customers receive enterprise-grade technical guidance and configuration support during implementation and post-live optimization activities

• Ashby expands its customer offerings while enabling more effective specialization of responsibilities with cross-functional partners like Product and Support

• Professional Services opens new revenue streams via defined technical services offerings

• Technical workstreams operate collaboratively with core implementation workstreams and customer success motions

• Custom solutions are documented and scaled for use with other customers

You could be great for fit it you:- Are a technical generalist who can go deep quickly on topics like M365 and Google Workspace configurations and API-driven custom integrations.

• Have prior experience as a Solutions Consultant, Sales Engineer, Technical Implementation Specialist, or Product Manager, working with a complex SaaS product.

• Can distill complex concepts for functional Talent Acquisition stakeholders (e.g., Recruiting Operations Managers), technical admins (e.g. HRIS or IT stakeholders), and executive decision-makers (e.g. VP of Talent).

• Love live customer interaction, and enjoy solving problems in real time with users.

• Thrive in ambiguity and are resourceful and self-directed — you’re excited to build the solution if it doesn’t yet exist.

• Care deeply about product quality, clarity, and consistency — and want to help us raise the bar through every customer touchpoint.

**You might not be a fit if:...