Salesforce Functional Consultant (PST Coverage, Contract)

LOCATION - Canada or US or LatAm (PST coverage, can be in Atlantic, Eastern, or Central Time Zone)

We are seeking a detail-oriented Functional Consultant to support a complex Salesforce implementation with ongoing operational, functional, and change-management responsibilities. This role is deeply embedded in delivery, ensuring the platform remains stable, accurate, and aligned with evolving business needs.

**Experience working with managed packages and in industries with operational complexity, such as travel, is highly advantageous.

This is a 2-month initial engagement with possible extension. Key Responsibilities Functional Ownership and Day-to-Day Support**

• Act as the primary functional point of contact for business users, supporting feature enhancements, configuration updates, and process refinement.

• Analyse business requirements and translate them into clear user stories, acceptance criteria, and configuration tasks.

• Manage functional configuration such as flows, automation, page layouts, validation rules, permission sets, and declarative logic.

Change Management and Release Readiness

• Lead functional change-management processes, ensuring new features and changes are clearly communicated, documented, and adopted.

• Prepare impact assessments for upcoming platform or managed package upgrades.

• Work with technical and delivery teams to plan and coordinate release cycles, including identifying risks and readiness criteria.

Testing, Quality Assurance, and Validation

• Execute post-upgrade smoke testing to verify core functionality, booking flows, integrations, and operational processes remain stable.

• Support full or partial regression cycles, including test planning, test case creation, defect validation, and issue tracking.

• Validate bug fixes, ensuring functional accuracy before deployment to production.

• Document test results, identify functional gaps, and collaborate with engineering teams to resolve issues efficiently.

Data Quality, Hygiene, and Operational Efficiency

• Support data clean-up initiatives, including field rationalisation and process simplification.

• Work with stakeholders to maintain consistent data standards and ensure functional processes follow best practices.

Collaboration and Stakeholder Engagement

• Work closely with product owners, business SMEs, and technical architects to align functional design with broader platform strategy.

• Facilitate workshops, gather requirements, and validate user expectations through demos, prototypes, and UAT sessions.

• Provide clear communication and training to end users when changes are deployed.

Continuous Improvement

• Monitor business processes and user behaviour to identify enhancement opportunities and increase efficiency.

• Maintain up-to-date knowledge of Salesforce capabilities and managed package functionality to recommend future improvements.

• Contribute documentation, process guides, and reusable materials to support long-term operational stability.

Skills, Knowledge and Expertise Requirements

• Hands-on experience as a Functional Consultant, Business Analyst, or similar role working on Salesforce delivery.

• Strong ability to interpret business requirements and translate them into well-defined functional designs.

• Experience performing smoke tests, regression validation, and structured test cycles.

• Familiarity with managed packages and the functional considerations related to upgrades, dependencies, and configuration constraints.

• Excellent organisational and communication skills, with the ability to manage competing priorities in a fast-moving environment.

• Strong analytical skills with an eye for data quality, process consistency, and functional accuracy.

• Experience in industries such as travel, hospitality, or transportation is preferred but not required.

Desirable

• Salesforce Administrator or Consultant-level certifications.

• Background in structured ch...