Salesforce Technical Architect (PST Coverage, Contract)

LOCATION - Canada or US or LatAm (PST coverage, can be in Atlantic, Eastern, or Central Time Zone)

We are seeking a highly skilled Technical Architect to provide hands-on technical leadership across a complex Salesforce implementation built on and extended through managed packages. This role is fully delivery-focused and embedded within the account, responsible for ensuring architectural integrity, system performance, and long-term scalability.

**Experience within the travel or transportation sectors is strongly preferred.

This is a 2-month initial engagement with possible extension. Key Responsibilities Architecture Ownership and Delivery Execution**

• Serve as the primary technical authority for the account, owning end-to-end architecture across Salesforce, integrations, managed packages, and supporting services.

• Translate detailed business and operational requirements into scalable, performant technical solutions.

• Produce and maintain technical architecture artefacts including sequence diagrams, integration patterns, data models, and platform configuration standards.

• Provide hands-on guidance across development, configuration, and system design; unblock engineering teams and ensure technical decisions align with established architecture.

• Support the extension and optimisation of managed packages, including upgrade planning, compatibility assessments, dependency management, and change-impact analysis.

Quality, Performance, and Platform Governance

• Ensure the solution meets enterprise standards for security, scalability, and reliability.

• Conduct architecture reviews, code reviews, and assessments of existing implementations.

• Monitor system performance, identify bottlenecks, and work with engineering teams on remediation and optimisation.

• Maintain architectural governance for the account, ensuring changes follow agreed processes and do not introduce technical debt.

Collaboration and Customer Engagement

• Work closely with product owners, delivery managers, and customer stakeholders to align technical decisions with operational goals.

• Lead technical workshops to validate requirements, refine solution approaches, and guide implementation teams.

• Provide technical mentorship to developers and admins working on the account.

• Act as the escalation point for complex technical challenges, integration issues, and platform constraints.

Innovation and Continuous Improvement

• Identify opportunities to improve system design, simplify processes, and enhance resilience.

• Advise on future platform evolution, including managed package extensions, integration enhancements, and data strategy.

• Contribute reusable patterns, documentation, and best practices to improve delivery effectiveness across the team.

Skills, Knowledge and Expertise Requirements

• Proven experience in a hands-on Salesforce Technical Architect or Senior Technical Lead role. Previous experience as a developer is required.

• Strong expertise working with and extending Salesforce managed packages, including understanding of packaging constraints, licensing, upgrade paths, and extension patterns.

• Deep practical experience with integrations, APIs, data modelling, security, and platform limits.

• Significant background in complex delivery environments, ideally in industries with operational complexity such as travel, transportation, or hospitality.

• Ability to lead technical workshops and collaborate effectively with engineering teams, product teams, and client stakeholders.

• Strong verbal and written communication skills, with the ability to explain complex technical topics clearly.

• Minimum five years working in Salesforce delivery for an SI, ISV, PDO, or within a large multi-cloud Salesforce programme.

Desirable

• Salesforce architect-level certifications (Application Architect, System Architect, or related).

• Platform Developer I or II

• Experience guiding teams through large upgrade...